Right of withdrawal and returns policy
1. Seller details
The seller is MVS S.R.L., with registered office at Via Umberto Nobile 5, 10040 Volvera (TO), Italy.
- Share capital: €10,000.00
- Turin Chamber of Commerce REA No.: 1016381
- Turin Business Register No.: 08992820012
- Telephone: +39 011 9906954
- Mobile: +39 320 1994822
- Email: info@maxiracing.it
2. Who can exercise the right of withdrawal
The right of withdrawal is available to consumers, namely any natural person who purchases goods for purposes unrelated to their entrepreneurial, commercial, craft or professional activity.
For purchases made as part of a professional or business activity, the right of withdrawal governed by the Consumer Code does not apply, unless otherwise agreed in writing with MVS S.R.L.
3. Time limit for exercising withdrawal
The consumer may withdraw from the purchase without providing any reason within 14 days from the day on which they receive the goods, or from the day on which a third party designated by them, other than the carrier, acquires physical possession of them.
In the case of multiple goods ordered in a single order and delivered separately, the cooling-off period runs from receipt of the final product. For goods consisting of multiple lots or pieces, it runs from receipt of the final lot or piece.
4. How to notify withdrawal
To exercise the right of withdrawal, you must notify MVS S.R.L. of your decision by means of an explicit statement, sent:
- by email to info@maxiracing.it;
- by post to MVS S.R.L. – Via Umberto Nobile 5, 10040 Volvera (TO), Italy.
You may use the model form provided at the bottom of this page, but its use is not mandatory.
To facilitate the processing of your request, please provide your full name, order number, the products concerned, and a contact detail.
The deadline is met if the notification is sent before the 14-day period has expired. Exercising this right is not subject to prior approval by the seller.
5. Returning the products
After notifying withdrawal, the consumer must dispatch or return the goods without undue delay and in any event within 14 days of the notification, to the following address:
MVS S.R.L.
Via Umberto Nobile 5
10040 Volvera (TO), Italy
The deadline is met if the goods are dispatched before the 14-day period has expired.
The direct costs of returning the goods are to be borne by the consumer. No penalties or administrative charges apply for exercising the right of withdrawal.
We recommend using a tracked postal service and retaining proof of postage. Products must be packaged appropriately to protect them during transit.
For any goods that, by their nature, cannot normally be returned by post, the direct return cost, or a reasonable estimate thereof, is indicated prior to purchase.
6. Condition of returned products
The consumer may inspect the goods to the extent necessary to establish their nature, characteristics, and functioning.
The consumer is solely liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature and functionality. For spare parts and accessories, fitting or using the component may cause a loss of value, to be assessed on a case-by-case basis according to the product and the actions performed.
Please also return all supplied accessories, manuals, and other components, as well as the original packaging wherever available.
Opening or not having the original packaging does not automatically result in forfeiture of the right of withdrawal.
7. Refunds
In the event of withdrawal from the entire order, MVS S.R.L. will refund all payments received, including standard initial delivery costs.
Any additional costs arising from choosing a delivery method more expensive than the least expensive standard delivery offered will not be refunded.
The refund will be issued without undue delay and in any event within 14 days of receipt of the withdrawal notification.
MVS S.R.L. may withhold the refund until the goods have been received back or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest, unless the seller has offered to collect the goods in person.
The refund will be processed using the same payment method as that used for the initial transaction, unless expressly agreed otherwise with the consumer, and without incurring any fees for the consumer.
Any diminished value attributable to handling beyond what is necessary to inspect the goods will be justified and communicated to the consumer.
8. Products excluded from withdrawal
The right of withdrawal is excluded in the circumstances set out in Article 59 of the Consumer Code, including the supply of goods made to the consumer’s specifications or clearly personalised.
Any applicable exclusions will be indicated prior to purchase for the products concerned.
The mere fact that an item is ordered specially from a supplier or is not available from stock does not automatically classify it as a personalised product.
9. Defective or non-compliant products
Cancellation under the cooling-off period is distinct from the statutory rights provided under the legal guarantee of conformity.
In the event of a defective, damaged, or incorrect item, the customer can contact info@maxiracing.it, specifying the order number and describing the issue, where possible accompanied by photographs.
This policy does not limit any rights granted to the consumer by applicable legislation.
10. Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract.
To:
MVS S.R.L.
Via Umberto Nobile 5, 10040 Volvera (TO), Italy
Email: info@maxiracing.it
