{"id":9022,"date":"2026-07-17T21:22:52","date_gmt":"2026-07-17T21:22:52","guid":{"rendered":"https:\/\/maxiracing.it\/faq\/"},"modified":"2026-11-12T14:59:31","modified_gmt":"2026-11-12T14:59:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/maxiracing.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”50px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” top_padding_tablet=”10%” constrain_group_3=”yes” bottom_padding_tablet=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_layout_tablet=”row” flex_justify_content_tablet=”space-between” flex_align_items_tablet=”flex-end” flex_gap_desktop=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”css” sticky_content_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” content_layout=”flexbox” flex_layout_desktop=”column” flex_justify_content_desktop=”flex-start” flex_align_items_desktop=”flex-start” flex_align_items_phone=”flex-start” flex_wrap_desktop=”nowrap” flex_reverse_desktop=”false” gradient_type=”default” flex_layout_phone=”column” flex_justify_content_phone=”flex-start”][nectar_responsive_text inherited_font_style=”default” text_color=”#004D95″ text_direction=”default”]\n

FAQ – Customer Support<\/h3>\n[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”20″][nectar_responsive_text inherited_font_style=”p” text_color=”#003166″ text_direction=”default”]Welcome to our FAQ section dedicated to customer support! Here you will find all the useful information regarding shipping methods, weight brackets, and the relative costs for your orders.<\/p>\n[\/nectar_responsive_text][\/vc_column][vc_column top_padding_desktop=”10px” constrain_group_100=”yes” bottom_padding_desktop=”10px” left_padding_desktop=”10px” constrain_group_101=”yes” right_padding_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#FBF438″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][toggles style=”animated_circle” animated_circle_position=”right” animated_circle_size=”30″ animated_circle_bg_color=”#FFFFFF” animated_circle_gap=”10″ accordion=”true” accordion_starting_functionality=”closed” border_radius=”10px”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How can I contact you?”][vc_column_text css=”” text_direction=”default”]You can contact us via email, telephone, or the contact form on the website.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can I modify or cancel an order?”][vc_column_text css=”” text_direction=”default”]Yes, you can modify or cancel your order within 24 hours of confirmation. If the order has already been shipped, it will no longer be possible to make changes. Should you wish to add items to your order, please contact us to receive a new shipping quote. It is essential that you contact us promptly to manage any modifications.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”What should I do if I receive a damaged product?”][vc_column_text css=”” text_direction=”default”]If the product received is damaged, please contact us immediately, attaching photographs of the damage. We will assess the case and propose the most suitable solution.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Do you have a return policy?”][vc_column_text css=”” text_direction=”default”]Yes, we offer the possibility to return products within 14 days of the delivery date, provided they have not been used and are still in their original packaging.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Do you ship abroad?”][vc_column_text css=”” text_direction=”default”]Yes, we carry out international shipping. Delivery times and shipping costs may vary depending on the destination. If your country is not present among the shipping options at checkout, please contact us for a personalised quote.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are there specific warnings for certain items?”][vc_column_text css=”” text_direction=”default”]Yes, some items may require special conditions or additional costs. For example, for international shipments of complete kits such as the 205T16 or the Lancia 037, we may require the use of a protective wooden crate.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How does payment by bank transfer work?”][vc_column_text css=”” text_direction=”default”]If you choose bank transfer as your payment method, you will receive instructions and our bank account details via email. The order will only be processed after payment has been received. The transfer must be made within 5 working days, otherwise the order will be considered void. For items produced on request, production will only begin after payment confirmation.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Can I request an invoice?”][vc_column_text css=”” text_direction=”default”]Yes, the invoice will be sent via email and attached to the parcel along with the purchased products.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Requests for products not present on the site”][vc_column_text css=”” text_direction=”default”]Any requests for products not present on the site will be evaluated and maxiracing.it will endeavour to satisfy them according to the requests and specifications indicated by the customer, and the resources and means at its disposal. The relative prices will be communicated following the conclusion of such research.
\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”50px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”5%” top_padding_tablet=”10%” constrain_group_3=”yes” bottom_padding_tablet=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_layout_tablet=”row” flex_justify_content_tablet=”space-between” flex_align_items_tablet=”flex-end” flex_gap_desktop=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”js” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” content_layout=”flexbox” flex_layout_desktop=”column” flex_justify_content_desktop=”flex-start” flex_align_items_desktop=”flex-start” flex_align_items_phone=”flex-start” flex_wrap_desktop=”nowrap” flex_reverse_desktop=”false” gradient_type=”default” flex_layout_phone=”column” flex_justify_content_phone=”flex-start”][nectar_responsive_text inherited_font_style=”default” text_color=”#004D95″ text_direction=”default”]\n

FAQ – General Terms and Conditions of Sale<\/h3>\n[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”20″][nectar_responsive_text inherited_font_style=”p” text_color=”#003166″ text_direction=”default”]These general terms and conditions of sale (hereinafter, the \u201cConditions\u201d) regulate the purchase of products via the website www.maxiracing.it. By placing an order on our site, you agree to be bound by the following conditions. We invite you to read all information carefully before proceeding with your purchase.
\n[\/nectar_responsive_text][\/vc_column][vc_column top_padding_desktop=”10px” constrain_group_100=”yes” bottom_padding_desktop=”10px” left_padding_desktop=”10px” constrain_group_101=”yes” right_padding_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#004D95″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][toggles style=”animated_circle” animated_circle_position=”right” animated_circle_size=”30″ animated_circle_bg_color=”#FFFFFF” animated_circle_gap=”10″ accordion=”true” accordion_starting_functionality=”closed” border_radius=”10px”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Identity of the Seller”][vc_column_text css=”” text_direction=”default”]The site www.maxiracing.it is managed by MVS SRL, with registered office in Volvera, Via U. Nobile 5 10040, VAT number 08992820012, registered in the Turin business register.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Acceptance of the Conditions”][vc_column_text css=”” text_direction=”default”]By sending a purchase order, the customer fully and unreservedly accepts these General Terms and Conditions of Sale. The applicable Conditions are those in force at the time the order is sent.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Products and Availability”][vc_column_text css=”” text_direction=”default”]All products offered for sale are described on the site and, as far as possible, are accompanied by images. However, product availability may vary and we cannot guarantee the immediate availability of all items. In the event of unavailability, the customer will be informed promptly and the order may be cancelled or modified.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Prices”][vc_column_text css=”” text_direction=”default”]Product prices are expressed in EURO \u20ac and are inclusive of VAT, but do not include shipping costs, which will be calculated separately during the checkout process. Prices may be subject to change without notice, but the final amount will be that visible at the time of order confirmation.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Are there specific warnings for certain items?”][vc_column_text css=”” text_direction=”default”]Yes, for some items there may be specific indications or additional costs. For example, specific attention is required during shipping for the Peugeot 207.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”How can I track my shipment?”][vc_column_text css=”” text_direction=”default”]After the order has been dispatched, you will receive a tracking code via email to monitor the status of your shipment in real time. For further information, do not hesitate to contact us directly. We are here to support you at every stage of your purchase![\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”50px” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” bottom_padding=”5%” top_padding_tablet=”10%” constrain_group_3=”yes” bottom_padding_tablet=”10%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_layout_tablet=”row” flex_justify_content_tablet=”space-between” flex_align_items_tablet=”flex-end” flex_gap_desktop=”10px” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” sticky_content=”true” sticky_content_functionality=”js” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”default” content_layout=”flexbox” flex_layout_desktop=”column” flex_justify_content_desktop=”flex-start” flex_align_items_desktop=”flex-start” flex_align_items_phone=”flex-start” flex_wrap_desktop=”nowrap” flex_reverse_desktop=”false” gradient_type=”default” flex_layout_phone=”column” flex_justify_content_phone=”flex-start”][nectar_responsive_text inherited_font_style=”default” text_color=”#004D95″ text_direction=”default”]\n

FAQ – Payment Methods<\/h3>\n[\/nectar_responsive_text][divider line_type=”No Line” custom_height=”20″][nectar_responsive_text inherited_font_style=”p” text_color=”#003166″ text_direction=”default”]Payments can be made using the methods provided on our site. Payment must be completed before the order is shipped, unless otherwise indicated.
\n[\/nectar_responsive_text][\/vc_column][vc_column top_padding_desktop=”10px” constrain_group_100=”yes” bottom_padding_desktop=”10px” left_padding_desktop=”10px” constrain_group_101=”yes” right_padding_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color=”#111111″ background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”15px” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” column_padding_type=”advanced” content_layout=”default” gradient_type=”default”][toggles style=”animated_circle” animated_circle_position=”right” animated_circle_size=”30″ animated_circle_bg_color=”#FFFFFF” animated_circle_gap=”10″ accordion=”true” accordion_starting_functionality=”closed” border_radius=”10px”][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Shipping and Delivery”][vc_column_text css=”” text_direction=”default”]Shipments are made via express courier with delivery in 48-72h. Delivery times depend on the destination and the type of product purchased. Any delays or difficulties during transport are beyond our control, but we undertake to do our best to resolve the problem quickly. Shipping costs are calculated during the purchase process and vary based on the destination and the weight of the parcel. Uninsured goods will be compensated by the carrier only up to the limit provided by law, equal to 1 (one) Euro for every kg of gross weight of the goods themselves. Only insurance can allow for a refund of the full value of the shipment or the damage suffered by it.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Return and Refund Policy”][vc_column_text css=”” text_direction=”default”]The customer has the right to withdraw from the contract within 14 days of receiving the products, without the need to provide reasons. To exercise the right of withdrawal, the customer must send a written communication to our customer service via email to info@maxiracing.it, indicating the order number and the products to be returned.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Legal Warranty”][vc_column_text css=”” text_direction=”default”]All products sold on the site benefit from a 2-year legal warranty of conformity, in accordance with current legislation. In the event of manufacturing defects or malfunctions, the customer is entitled to a refund, replacement, or free repair, depending on the severity of the problem, as previously agreed.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Liability”][vc_column_text css=”” text_direction=”default”]The seller is not responsible for direct or indirect damage resulting from the use of the purchased products. The customer is responsible for using the products in compliance with the instructions and current regulations. All goods are intended as competition-use material \u2010 Information pursuant to art. 13 of Legislative Decree 196\/03 on www.informativa.it \u2013 therefore they are NOT road-legal; in the event of inspection by the authorities, we assume no responsibility.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Protection of Personal Data”][vc_column_text css=”” text_direction=”default”]Personal data collected during the purchase process is processed in accordance with our Privacy Policy. The customer consents to the processing of their personal data for the execution of the order and for marketing purposes, if explicitly provided for.<\/p>\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Changes to the Conditions”][vc_column_text css=”” text_direction=”default”]We reserve the right to modify these Conditions at any time. Any changes will be applicable to orders placed subsequent to publication on the website.
\n[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”h4″ heading_tag_functionality=”default” title=”Applicable Law and Jurisdiction”][vc_column_text css=”” text_direction=”default”]These Conditions are governed by Italian law. In the event of disputes relating to the validity, interpretation, or execution of the contract, the competent court shall be that of Turin, unless otherwise provided by law.
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